Shipping Policy
Last updated: October 2026
At VidaFlux, we want your order to reach you quickly and safely. Here’s everything you need to know about our shipping process.
Order Processing
You will receive a confirmation email once your order has been placed, and a second notification once it has been shipped. How long processing takes depends on what you order:
- Signature bags are made to order, by hand, after you place your order. Production takes 10 - 15 business days, after which your bag ships. We’ll keep you updated along the way.
- Studio Edit bags are already made and ready to go. They are processed within 1 business day of purchase.
- All other products are processed within 1 business day of purchase.
Orders placed on weekends or public holidays are processed on the next business day. If your order includes a Signature bag together with other items, everything ships together once your bag is ready.
Shipping Destinations
We currently ship to Portugal and across Europe. If your country is not available at checkout, please reach out to us at vidaflux@outlook.com and we’ll do our best to help. 💛
Shipping Costs and Delivery Times
We keep shipping simple, with flat rates so there are no surprises at checkout. Rates depend on what you order.
Local delivery 💛
Free within a 10 km radius of our shop location. Signature bags are delivered once they’re ready.
Bags
- 🇵🇹 Portugal: €5.00 flat rate. Free on bag orders from €60. Delivery in 3 to 5 business days.
- 🌍 Europe: €10.00 flat rate. Delivery in 5 to 8 business days.
Self-care tools
- 🇵🇹 Portugal: €4.00 flat rate. Free on self-care orders from €35. Delivery in 3 to 5 business days.
- 🌍 Europe: €8.00 flat rate. Free on self-care orders from €45. Delivery in 5 to 8 business days.
Orders with both bags and self-care tools
Shipping is calculated for each category separately and added together at checkout. Free shipping thresholds apply to each category on its own, based on the value of the items in that category.
Delivery times are estimates and start from the day your order ships. For Signature bags, that’s after production is complete. Occasionally delays may occur due to courier operations, public holidays, or customs procedures outside of our control. We appreciate your patience.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery every step of the way.
Lost or Delayed Orders
If your order hasn’t arrived within the estimated timeframe, please contact us at vidaflux@outlook.com with your order number and we’ll investigate promptly. For Signature bags, please count the estimated timeframe from the day we notify you that your bag has shipped.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at vidaflux@outlook.com with a photo of the item and your order number. We’ll make it right as quickly as possible. This applies to every product we sell, Signature and Studio Edit bags included. 💛
Questions?
We’re always happy to help. Reach out to us at vidaflux@outlook.com and we’ll get back to you within 2 business days. 😊