Shipping Policy
Last updated: April 2026
At VidaFlux, we want your order to reach you quickly and safely. Here's everything you need to know about our shipping process.
Order Processing Orders are processed within 1 business day of purchase. You will receive a confirmation email once your order has been placed, and a second notification once it has been shipped.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations We currently ship to Portugal and across Europe. If your country is not available at checkout, please reach out to us at vidaflux@outlook.com and we'll do our best to help. 💛
Delivery Times Once shipped, estimated delivery times are:
- Portugal: 3 to 5 business days
- Europe: 5 to 8 business days
Please note these are estimates. Occasionally delays may occur due to courier operations, public holidays, or customs procedures outside of our control. We appreciate your patience.
Shipping Costs
We offer simple, transparent flat rate shipping so there are no surprises at checkout:
- 🇵🇹 Portugal: €2.00
- 🌍 Europe: €5.00
🌿 Free shipping is included on our VidaFlux Bundle — no code needed, automatically applied at checkout.
Order Tracking Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery every step of the way.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your contact email] with your order number and we'll investigate promptly.
Damaged Orders If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the item and your order number. We'll make it right as quickly as possible. 💛
Questions? We're always happy to help. Reach out to us at [your contact email] and we'll get back to you within 2 business days. 😊