Refund policy

Return & Refund Policy

At VidaFlux, your satisfaction matters to us. We put a lot of care into the products we choose, and we want you to feel good about every purchase. If something isn't right, we're here to help.

Eligibility

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging.

Please note that for hygiene reasons, the Eye Mask and Gua Sha Set cannot be returned once opened and used, unless the item is defective or damaged on arrival. We recommend checking the product details carefully before purchasing.

Signature Collection Bags — Made to Order

Our Signature collection bags are made to order, by hand, specifically for you after you place your order. Because of this, Signature bags are not eligible for change-of-mind returns.

This doesn't apply to damaged or faulty items — if something arrives wrong, we'll always make it right (see "Damaged or Faulty Items" below). We recommend checking sizing, color, and all product details carefully before ordering, and reaching out to us at vidaflux@outlook.com first if you have any questions.

Studio Edit bags are already made and one of a kind, but are not made to order — they follow our standard 30-day return policy above, just like the rest of our products.

How to Request a Return

Simply reach out to us at vidaflux@outlook.com within the 30 day window and we'll guide you through the process. No complicated forms, no runaround. We'll get back to you within 2 business days with next steps. 💛

Return Shipping Costs

For change of mind returns (where eligible), return shipping is at the customer's cost. If your product arrives damaged or faulty, we've got you — return shipping is on us.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days back to your original payment method. You'll receive a confirmation email once your refund has been issued.

Exchanges

At this time we don't offer direct exchanges. If you'd like a different product, simply return your original order and place a new one — this doesn't apply to Signature bags, which, as noted above, aren't eligible for change-of-mind returns.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at vidaflux@outlook.com with a photo of the item and your order number. We'll make it right as quickly as possible. This applies to every product we sell — Signature and Studio Edit bags included, no exceptions.

Questions?

We're always happy to help. Reach out to us at vidaflux@outlook.com and we'll do our best to sort things out. 💛